Frequently Asked Questions

We’re here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don’t hesitate to contact us here.

Question #1: How long will it take to receive my order?

Answer: Here are our estimated delivery times:

  • Handling time: 1-4 business days
  • Transit time:
    • United States: 5-11 business days
    • International: 7-16 business days
  • Estimated delivery time:
    • United States: 6-15 business days
    • International: 8-20 business days

For more details, please refer to our Shipping Policy.

Question #2: Do you offer free shipping?

Answer: Sometimes we will have free shipping for orders above a certain order value (order limit subject to change). Right now we are offering free shipping for all orders above $59. For more information, please check our Shipping Policy.

Question #3: Where is coquette girl located?

Answer: coquette girl is a U.S.-based fashion brand. We proudly offer a curated selection of high-quality fashion products, with shipping available within the U.S, Canada, Europe, parts of Asia, and Australia.

Question #4: What if I receive a defective product?

Answer: If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 14 days. For more information, see our Return Policy.

Question #5: Can I cancel my order after it’s placed?

Answer: Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please Contact us.

Question #6: What is your return policy?

Answer: We have a simple and hassle-free return process. For complete details, please visit our Return Policy page.

Question #7: When will I get my refund after returning a product?

Answer: Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. See our Return Policy for more details.

Question #8: Do you offer any warranties or guarantees on your products?

Answer: Yes, we provide a 14-day return policy on all purchases. For more information, please refer to our Return Policy.

Question #9: How can I contact customer support?

Answer: You can reach our customer support team through the Contact Us page or by emailing us at wearcoquettegirl@gmail.com.

Question #10: Do you ship internationally?

Answer: Yes, we currently ship exclusively within the United States, Canada, Europe, and Australia.

Question #11: Do you have a physical store location I can visit?

Answer: We are an online-only store, which allows us to offer the best prices and a wide selection of products.

Question #12: Can I place a bulk order for my business or organization?

Answer: Yes, we accept bulk orders. Please contact our customer support team for details.

Question #13: What is the process for exchanging a product?

Answer: For detailed information about product exchanges, please refer to our Return Policy

Question #14: How can I track my order?

Answer: You can track your order through the Track Order page on our website.

Contact Information:

Store Name: coquette girl

Address: 1317 Edgewater Dr #2816, Orlando FL 32804, USA

Email: wearcoquettegirl@gmail.com

Phone: +1 (813) 485-6528

Customer Service Hours: Monday to Friday: 9:00 AM – 7:00 PM (EST)

We do our best to reply to your e-mail within 1-2 business days.